How does Culture Management Software help a Leader with Remote Teams?

Leader with Remote Teams

Sam’s company found a dev team in Sri Lanka to help them move forward with a new digital integration. Sam is in charge of the project.  Sam is now overseeing the remote team overseas, in addition to the local operations staff Sam was already managing.

Sam has managed teams before, but this experience has all kinds of different challenges. There are logistical challenges.  Some are as basic as navigating the time difference and having phone calls in the middle of the night. Others are more complex ones like making sure the project schedule is being implemented and updated as needed. Some challenges are personally sensitive, like everyone understanding what others are communicating. After each late-night call, Sam is not always sure the overseas team is on the same page as the local team. And with the time difference, Sam won’t actually find out until the next day.

There are also cultural challenges, related to both geography and company, adding to the confusion. Sam has never been to Sri Lanka, and it may be months before that changes. When the overseas team was hired, Sam read a few Wikipedia articles and travel blogs to learn a bit about the country.  Sam still doesn’t have a strong familiarity with the region, however. Sam is aware of certain cultural differences and tries to be mindful of them when communicating. But it feels awkward and ineffective trying to motivate and inspire the remote team on the other side of the world. For their part, the overseas team is very patient with Sam’s efforts, but everyone knows it could be better.

On top of that, the dev team is contract. They are doing a fine job with the programming and tasks Sam gives them, but they aren’t direct employees.  Sometimes it comes across that this is a limited gig for them. There’s not really a sense of collaboration toward a goal. The local team, on the other hand, does have a strong connection to the company and can even be defensive about this. Lately there have been a few instances of the local team blaming the remote one for some small errors.  That’s definitely not the direction Sam wants this project headed. Sam wishes there was a way to make the two groups act more like one.  Sam wants the remote team better integrated with the local one so it feels like everyone is on the same team.

Sam is frustrated. The local team is frustrated. And the remote team is likely frustrated (but too polite to show it). The project itself is critical to the company and challenging enough without these complications. Sam needs a way to get everyone on the same page.  The two groups need to feel like one team, despite all these barriers, if morale is going to improve and the project is going to be successful.

Unitonomy is addressing challenges like Sam’s with products to help distributed teams work better together. Alignment of effort requires understanding the ‘why’ behind the effort and good communication. Efficient effort and good performance come from smart planning.  They are fueled by each individual’s sense of purpose.

This is where Unitonomy comes in. With Unitonomy’s OrgVitals system, Sam has actual data to assess and improve how the team works together.  OrgVitals provides culture analytics to track collaborative performance, employee experience, and organizational culture.  Now Sam can actually measure what matters:  how the team and its members perform together.  Thanks to this information, Sam can track progress and know if implemented changes are leading to actual improvement.

Unitonomy’s culture management software products help Sam cultivate, manage, and improve how the team works together, whether team members are just down the road or on the other side of the planet.

Are you a culture consultant? OrgVitals is an end-to-end assessment solution for your clients. Learn more!